FAQ's
1. General questions
What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
Can I change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please email us at: hello@excessthings.comWhere do you ship?
We currently ONLY ship to the United-States and U.S. Territories.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
- United-States: 5-8 business days
- U.S. Territories: 8-13 business day
2. Payment
What payment methods do you accept?
You can purchase on our website using a debit or credit card.
We additionally offer support for PayPal, Apple Pay, Google Pay and Shop Pay.
You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: USD.
Do you offer 3 or 4 times payment option?
We accept 4 times payment thank to our partner ShopPay.
You will be able to chose that payment option on checkout.
3. Shipping
Where do you ship?
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:
- United-States: 5-8 business days
- U.S. Territories: 8-13 business day
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Additionally, you can track the status of your order from your "order history" section on your account page on the website.
What if I'm not home?
If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.
You may also have to go to your local post office to collect your package in case it cannot be delivered to you.
4. Returns
Do you accept returns?
We do accept returns in respect to the following conditions:
You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.
- The item shouldn't have been used in any way
- The return request is made within 30 days of delivery
- To ask for a return, please contact us at customer.service@excessthings.com
Can I exchange an item?
We do not offer exchanges.
Are returns free?
Please note that with limited exceptions, we do not provide prepaid shipping labels, -the exceptions are (if your parcel does not meet one of the below exceptions, you will be responsible for covering your return shipping cost);
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our location.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
5. Other questions
Do you have physical stores?
We currently do not have any physical stores under our brand name.